{"id":30111,"date":"2026-04-30T16:14:30","date_gmt":"2026-04-30T16:14:30","guid":{"rendered":"https:\/\/macite.tg\/?p=30111"},"modified":"2026-04-30T17:24:22","modified_gmt":"2026-04-30T17:24:22","slug":"aeroport-de-lome-amelioration-de-lexperience-passager-un-numero-vert-pour-dire-stop-au-racket","status":"publish","type":"post","link":"https:\/\/macite.tg\/?p=30111","title":{"rendered":"AEROPORT DE LOME (AIGE) : Un num\u00e9ro vert (8215) pour am\u00e9liorer l\u2019exp\u00e9rience passager"},"content":{"rendered":"\n

L’A\u00e9roport International Gnassingb\u00e9 Eyadema (AIGE) franchit une nouvelle \u00e9tape dans l’am\u00e9lioration de la qualit\u00e9 de ses services. Depuis le mardi 28 avril, un num\u00e9ro vert gratuit, le 8215, est officiellement op\u00e9rationnel pour tous les usagers de la plateforme a\u00e9roportuaire.<\/em><\/strong><\/p>\n\n\n\n

Nouvel outil de communication, le 8215<\/strong> n\u2019est pas seulement informatif. Il a \u00e9t\u00e9 mis en place pour des objectifs clairs. D\u2019abord, il s\u2019agit de lutter contre le racket et les pratiques illicites sur la plateforme a\u00e9roportuaire.<\/p>\n\n\n\n

Au-del\u00e0 des rackets, il est question de veiller au professionnalisme du personnel et prestataires. Ainsi, les comportements non conformes de ces derniers pourront facilement remonter, via ce num\u00e9ro vert, \u00e0 la hi\u00e9rarchie.<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

Et enfin, pour optimiser l\u2019exp\u00e9rience voyageurs, quoi de plus normal de recueillir les suggestions pour am\u00e9liorer l\u2019offre.  <\/p>\n\n\n\n

\u00ab Nous sommes convaincus qu’en acc\u00e9l\u00e9rant les moyens d’\u00e9change avec nos publics, c’est l’exp\u00e9rience client que nous am\u00e9liorons \u00bb,<\/em> a expliqu\u00e9 M. Tamegnon, Chef de service charg\u00e9 de l\u2019exp\u00e9rience client.<\/p>\n\n\n

\n
\"\"<\/figure>\n<\/div>\n\n\n

Il faut souligner que ce dispositif garantit une totale discr\u00e9tion pour les usagers, permettant de d\u00e9noncer d’\u00e9ventuelles anomalies en toute s\u00e9curit\u00e9. C\u2019est dire que le num\u00e9ro vert, 8215<\/strong>, est disponible 24h\/24 et 7j\/7,<\/strong> \u00e0 un co\u00fbt gratuit (00FCFA<\/strong>) et est un service 100 % anonyme.<\/strong><\/p>\n\n\n\n

La R\u00e9daction<\/strong><\/p>\n\n\n\n

@macite.tg        <\/em><\/strong><\/a><\/p>\n\n\n\n

E-mail : <\/em><\/strong>maciteinfo@gmail.com<\/em><\/strong><\/a>; <\/em><\/strong>bawela1@gmail.com<\/em><\/strong><\/a><\/em><\/strong><\/p>\n\n\n\n

Pour vos annonces, publi-reportages, etc., joignez-nous au (00228)91515309\/79872224 <\/strong><\/strong><\/em><\/strong><\/p>\n\n\n\n

www.macite.tg, L\u2019information, la bonne !<\/em><\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"

L’A\u00e9roport International Gnassingb\u00e9 Eyadema (AIGE) franchit une nouvelle \u00e9tape dans l’am\u00e9lioration de la qualit\u00e9 de ses services. Depuis le mardi 28 avril, un num\u00e9ro vert gratuit, le 8215, est officiellement op\u00e9rationnel pour tous les usagers de la plateforme a\u00e9roportuaire. Nouvel outil de communication, le 8215 […]<\/p>\n","protected":false},"author":2,"featured_media":30114,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[20,47,28],"tags":[],"class_list":["post-30111","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-actualite","category-aviation","category-securite"],"yoast_head":"\nAEROPORT DE LOME (AIGE) : Un num\u00e9ro vert (8215) pour am\u00e9liorer l\u2019exp\u00e9rience passager -<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/macite.tg\/?p=30111\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"AEROPORT DE LOME (AIGE) : Un num\u00e9ro vert (8215) pour am\u00e9liorer l\u2019exp\u00e9rience passager -\" \/>\n<meta property=\"og:description\" content=\"L’A\u00e9roport International Gnassingb\u00e9 Eyadema (AIGE) franchit une nouvelle \u00e9tape dans l’am\u00e9lioration de la qualit\u00e9 de ses services. 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