{"id":28105,"date":"2026-02-06T16:11:28","date_gmt":"2026-02-06T16:11:28","guid":{"rendered":"https:\/\/macite.tg\/?p=28105"},"modified":"2026-02-06T16:28:25","modified_gmt":"2026-02-06T16:28:25","slug":"digitalisation-des-services-publics-obtenir-la-nationalite-un-parcours-de-combattant","status":"publish","type":"post","link":"https:\/\/macite.tg\/?p=28105","title":{"rendered":"DIGITALISATION DES SERVICES PUBLICS\u00a0: Obtenir la nationalit\u00e9, un parcours de combattant"},"content":{"rendered":"\n

Apr\u00e8s plus d\u2019un an de sa mise en place, la plateforme digitale de demande de certificat de nationalit\u00e9 en ligne ne r\u00e9pond pas toujours aux attentes de la population.<\/em><\/strong><\/p>\n\n\n\n

D\u00e9velopp\u00e9e par le minist\u00e8re de la Justice et de la l\u00e9gislation, avec le concours de l\u2019Agence Togo Digital (ATD), la plateforme de digitalisation du service de la nationalit\u00e9, lanc\u00e9e le 12 d\u00e9cembre 2024, devrait assurer l\u2019accessibilit\u00e9 et la simplicit\u00e9, un gain de temps et la r\u00e9duction des co\u00fbts, la s\u00e9curit\u00e9 et la transparence dans le processus de demande du certificat de nationalit\u00e9 au Togo. Malheureusement, depuis son institution les requ\u00e9rants de ce certificat ne trouvent aucune am\u00e9lioration dans le traitement de leur dossier.<\/p>\n\n\n\n

Si les autres services publics digitalis\u00e9s satisfont les requ\u00e9rants, les utilisateurs de la plateforme du service de la nationalit\u00e9 en ligne continuent de vivre le calvaire pour avoir le fameux s\u00e9same.<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

En effet, il y a un an, pr\u00e9cis\u00e9ment le 12 d\u00e9cembre 2024, il a \u00e9t\u00e9 proc\u00e9d\u00e9 au lancement officiel de la plateforme digitalis\u00e9e de la Direction de la Nationalit\u00e9 par la Premi\u00e8re ministre Victoire d\u2019alors, Sid\u00e9m\u00e9ho Tom\u00e9gah-Dogb\u00e9.<\/p>\n\n\n\n

Vant\u00e9e comme un tournant d\u00e9cisif dans la modernisation des services publics, avec \u00e0 la cl\u00e9 la c\u00e9l\u00e9rit\u00e9 du traitement des dossiers, la r\u00e9duction des tracasseries administratives, la fin des longues files d\u2019attente. L\u2019enthousiasme suscit\u00e9 par cette plateforme semble tourner au fiasco.<\/p>\n\n\n\n

En effet, de nombreux usagers sont confront\u00e9s aux dysfonctionnements criards. On note entre autres, la mauvaise qualit\u00e9 de la connexion internet, rendant l\u2019acc\u00e8s \u00e0 la plateforme al\u00e9atoire ; des paiements via transfert mobile effectivement d\u00e9bit\u00e9s, mais sans validation de la demande ; des notifications de mise \u00e0 jour de dossiers transmises plusieurs semaines, voire deux mois apr\u00e8s la soumission, alors qu\u2019elles devraient \u00eatre quasi automatiques ; l\u2019impossibilit\u00e9 d\u2019effectuer certaines corrections en raison de l\u2019absence du bouton \u00ab Proc\u00e9der \u00bb sur l\u2019interface ; des interruptions r\u00e9p\u00e9t\u00e9es du site en pleine proc\u00e9dure de demande.<\/p>\n\n\n\n

Des dossiers faits en ligne, depuis neuf mois, rest\u00e9s sont sans suite. Des usagers se plaignent aussi du fait que, pour des cas de paiement non-abouti rencontr\u00e9 sur la plateforme, on leur assure que cela devait remonter au Tr\u00e9sor Public, institution charg\u00e9e des paiements, qui se chargera de proc\u00e9der \u00e0 une v\u00e9rification avec l\u2019op\u00e9rateur afin de valider la demande ou de rembourser l\u2019usager. Et c\u2019est parti pour l\u2019\u00e9ternit\u00e9.<\/p>\n\n\n

\n
\"\"<\/figure>\n<\/div>\n\n\n

Parfois le Tr\u00e9sor Public propose deux alternatives : attendre le remboursement pour ensuite refaire un autre paiement avec l\u2019argent rembours\u00e9, ou simplement refaire un autre paiement, sur fonds propres, en attendant un \u00e9ventuel remboursement du premier.<\/p>\n\n\n\n

Apr\u00e8s l\u2019\u00e9tape en ligne, les demandeurs sont contraints de proc\u00e9der au d\u00e9p\u00f4t physique de leurs dossiers. Or, ce d\u00e9p\u00f4t n\u2019est possible qu\u2019au niveau des pr\u00e9fectures. L\u00e0 aussi, se joue un imbroglio traumatisant. M\u00eame lorsque les demandeurs parviennent \u00e0 obtenir une audience aupr\u00e8s de l\u2019administration centrale, les m\u00eames difficult\u00e9s persistent : dossiers introuvables, renvois vers des services d\u00e9bord\u00e9s, d\u00e9lais ind\u00e9termin\u00e9s.<\/p>\n\n\n\n

Et pendant ce temps des \u00e9tudiants, des jeunes qui devaient utiliser ce certificat pour constituer les dossiers de concours ou de voyage, constatent les larmes aux yeux que ces opportunit\u00e9s volent en l\u2019\u00e9clat.<\/p>\n\n\n\n

Confront\u00e9s \u00e0 des difficult\u00e9s, \u00e0 facettes multiples avec l\u2019utilisation de la plateforme digitale, nombreux sont ceux qui souhaitent, qu\u2019en attendant le renforcement du syst\u00e8me \u00e9lectronique, qu\u2019on revienne sur l\u2019ancien syst\u00e8me, c\u2019est-\u00e0-dire au d\u00e9p\u00f4t physique.<\/p>\n\n\n

\n
\"\"<\/figure>\n<\/div>\n\n\n

G\u00e9n\u00e9ralement, les agents de la Direction du service nationalit\u00e9 indexent la mauvaise qualit\u00e9 de la connexion internet ou la saturation du site. Cependant, c\u2019est la m\u00eame connexion qu\u2019utilise, avec succ\u00e8s, les autres services publics (digitalis\u00e9s).<\/p>\n\n\n\n

Daniel A. (In CHRONIQUE DE LA SEMAINE n\u00b0752 du 29 Janvier 2026)<\/strong><\/p>\n\n\n\n

@macite.tg        <\/em><\/strong><\/a><\/p>\n\n\n\n

E-mail : <\/em><\/strong>maciteinfo@gmail.com<\/em><\/strong><\/a>; <\/em><\/strong>bawela1@gmail.com<\/em><\/strong><\/a><\/em><\/strong><\/p>\n\n\n\n

Pour vos annonces, (publi)reportages, etc., joignez-nous au (00228)91515309\/79872224 <\/strong><\/strong><\/em><\/strong><\/p>\n\n\n\n

www.macite.tg, L\u2019information, la bonne !<\/em><\/strong><\/p>\n\n\n\n

<\/p>\n","protected":false},"excerpt":{"rendered":"

Apr\u00e8s plus d\u2019un an de sa mise en place, la plateforme digitale de demande de certificat de nationalit\u00e9 en ligne ne r\u00e9pond pas toujours aux attentes de la population. D\u00e9velopp\u00e9e par le minist\u00e8re de la Justice et de la l\u00e9gislation, avec le concours de l\u2019Agence […]<\/p>\n","protected":false},"author":2,"featured_media":28111,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[20,56],"tags":[],"class_list":["post-28105","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-actualite","category-digital"],"yoast_head":"\nDIGITALISATION DES SERVICES PUBLICS\u00a0: Obtenir la nationalit\u00e9, un parcours de combattant -<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/macite.tg\/?p=28105\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"DIGITALISATION DES SERVICES PUBLICS\u00a0: Obtenir la nationalit\u00e9, un parcours de combattant -\" \/>\n<meta property=\"og:description\" content=\"Apr\u00e8s plus d\u2019un an de sa mise en place, la plateforme digitale de demande de certificat de nationalit\u00e9 en ligne ne r\u00e9pond pas toujours aux attentes de la population. 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